Frequently Asked Questions

We’ll ask about your team, locations, current systems, and the issue or project you have in mind. We’ll discuss timing and priorities, then explain whether a technical review is needed before we can put together a proposal. You don’t need a complete inventory to start.

Yes. We work with small businesses, midsize companies, and enterprises. We’ll discuss your staff, locations, and systems to determine the level of support you need.

We base pricing on the work involved and the support you need. After discussing your requirements and reviewing the relevant systems, we provide a proposal that explains the services and fees.

Call (800) 345-4367, email Hello@DenaliNexus.com, or use one of our regional numbers. Let us know what you need help with and when you need it done.

A managed service provider, or MSP, takes responsibility for an agreed set of ongoing IT tasks. That may include user support, maintenance, monitoring, and planning. The exact systems, service hours, and responsibilities should be listed in your agreement.

Yes. We can handle part of the support workload, provide specialist help, or assist with projects. We agree with your team on responsibilities and how we’ll work together.

Yes. We provide onsite and remote support across Washington, Utah, and Wyoming. Onsite scheduling, response expectations, and any travel costs are agreed in advance.

Yes, by agreement. We can arrange business-hour, extended-hour, or 24/7 coverage. Your service agreement will set out the hours, response expectations, and how to reach us when you need help.

No. An initial message only needs to describe your business, the issue or project, and your timing. If administrative access or confidential information is needed later, we’ll agree on an appropriate way to exchange it.

Yes. You can work with us on an assessment, migration, upgrade, or other project without signing up for ongoing managed IT services.

Yes. We can review your systems, collect documentation, coordinate access and vendors, and plan the transition. We can also carry out the move if you need that help.

Start with your current agreement, renewal dates, vendor contacts, and any system documentation you already have. We’ll work with you to identify access requirements and plan the handoff. Keep passwords out of email; we’ll agree on a suitable way to exchange access information.

Not necessarily. We review what you have, its support status, and the problems you are trying to solve. Recommendations should explain why a change is needed, what it will cost, and whether the work can be phased.